Problem solving techniques

* It is important that you come to a meeting with your co-worker prepared to listen carefully to the other person, even if it is difficult to do so.

* By the same token, ask the other person to listen respectfully to what you have to say, without interrupting.

* To further clarify the disagreement, a technique you can use is to have the other party write a bullet list on a white board of conflicts and issues.

* Sit quietly while the person explains each bullet point.

* When the person finishes, go down the list, and restate the complains in your own words, as accurately as possible. This way, the person knows that you have listened and understood.

* Then write down your list and reverse the process. Usually, just being clear on the conflict makes it easy to find a mutual solution.

* Inviting the other person to discuss the issue may be the hardest part of the whole process. It can be remarkably hard to take that first step. Do it anyway!

* There is no guarantee the method described here will resolve your conflict at work. It may, or it may not.

* But even if it doesn't work you have the satisfaction of knowing that you have tried. You have risen above the conflict for a while and tried to address it positively and constructively.

* No matter what happens, remain optimistic. It helps.

Also read the article resolving conflict at work.

Taken from: News Straits Times - 16 July 2012 (article), Google (images).